Privacy policy
What information ProOctopus processes, why it is used, and how to contact us about your data.
Last updated: November 3, 2026
Scope and contact
This notice describes the ProOctopus website and application. The service contact is developers@prooctopus.com. A business that uploads customer or worker information remains responsible for the purpose and authorization of that processing; ProOctopus handles workspace records to provide the configured service.
Information we process
Account information may include your name, email, phone number, sign-in information, authenticator settings, invitations and business memberships. Workspace data may include orders and customer contact/delivery details, campaign and spend reports, product/SKU information, tasks, worker information, uploaded files and recordings.
Configured connections may provide order records, product stock/price readings, sheet data and notification destinations. We also process operational metadata such as timestamps, request identifiers, IP addresses and security/access logs. Submit only information you are authorized to share.
Why information is used
We use information to authenticate users, manage memberships and permissions, operate workspaces, synchronize configured sources, calculate reports, store requested files and deliver account or business notifications.
Operational and access information is used to investigate errors, protect the service and maintain its functioning. Processing requested by a business is tied to its configuration; applicable legal bases and rights depend on the relevant relationship and law.
Providers and integrations
The service uses DigitalOcean for hosting, Cloudflare for network delivery and access protection, and Resend for transactional email. Configured integrations may involve Google sign-in or Google Sheets, Taager, Lightfunnels order sheets and Telegram notifications. These providers have their own privacy notices.
TikTok Marketing API integration is being prepared and awaits approval. Once available, it will require advertiser authorization and will use the permissions granted for campaign reporting. Manual TikTok report uploads are currently supported. We do not sell workspace data; disclosure to providers is for the configured service, support or applicable legal obligations.
Cookies, local storage and transfers
Authentication and access-protection cookies support sign-in and security. Browser storage remembers preferences such as language, theme and personal filters. The website currently does not add advertising pixels or a third-party marketing analytics tracker.
A configured provider or hosting service may process information in countries different from yours. Contact us for details relevant to your intended use before submitting information subject to specific transfer restrictions.
Retention and deletion
Account and workspace records are retained to operate the service and preserve business history. Archiving or freezing an account blocks access and is not the same as erasing its records. This notice does not promise a fixed automatic deletion period.
You can request correction, export or deletion by contacting us. We assess identity, business authority, records belonging to other users and applicable retention obligations before responding. Removing a connection stops future use by that connection; previously imported records require a separate deletion decision. Provider-held copies follow the provider's rules.
Security and your choices
HTTPS protects transport; the application encrypts stored integration credentials and checks workspace and private-file permissions on the server. No system can guarantee absolute security.
Ask for access, correction, export, restriction or deletion through developers@prooctopus.com. The rights and response requirements that apply depend on the relevant law. Business members may also need to contact their workspace owner for records the business controls.
Updates
We may update this notice as the service and its integrations change. The update date is shown above. Contact us if you need clarification about a change or how this notice applies to your account.
developers@prooctopus.com
Open workspace