Request data deletion
A clear contact route for account, workspace and connected-platform data requests.
Last updated: November 3, 2026
1. Send your request
Email developers@prooctopus.com with the subject Data deletion request. Include your account email, the relevant business/workspace and whether you want to delete your account, specified records, or imported data from a particular connection.
2. Verify authority and scope
We may verify the request from the account email and confirm ownership or permission to act for a business. A member cannot authorize deletion of another business's records. We will clarify records controlled by the workspace owner and any applicable retention obligations.
3. Receive a response
The request is handled by the service team. We will explain the action taken, any records retained and why, or what additional information is needed. This process does not promise immediate or automatic erasure.
Connections and provider-held information
Disabling a connection prevents its future scheduled use in ProOctopus. Previously imported data is handled according to the request above. For platform-held records, use that provider's own account/privacy tools as well. Archiving a ProOctopus account is not equivalent to deleting its data.
developers@prooctopus.com
Open workspace